We Are Here To Help!!!
The Pillow
Do I Sleep With The Pillow By Itself?
No. For optimal support, do not use the Pixie Pillow on its own. Be sure to pair it with your regularly nightly pillows, as the combination will provide the necessary elevation to keep your head from touching the mattress.
What If I'm A Side Sleeper???
Rotate the Pixie Pillow around your neck positioning it in a “C” shape.This allows the pillow to cradle your head while you sleep.
What If I Sleep On My Stomach?
Rotate the Pixie Pillow around your neck positioning it in a “n” shape...basically rotating the pillow from front to back.
Is The Hood Mandatory?
The hood is optional. It's most effective if you are wearing a flatter pixie style. If you sweat in your sleep omit the hood.
Will The Pillow Fall Off While I Sleep?
Make the pillow work for YOU!! We all have different sleeping habits, patterns, and routines so experiences may vary. Feel free to use a silk scarf in conjunction with the pillow until you are use to it.
What Is The Purpose of the Pillow?
The hair salon can be a bit pricey. There's no feeling like waking up the next morning after spending over $100 at the salon & your hair being messed up. Talk about feeling defeated!
The pillow was designed to help protect your hairstyle while you sleep, and most of all....HELPING YOU GET YOUR MONEY'S WORTH. :)
Shipping
When Will I Get More Order?
Once an order is placed please allow 24 to 48 business hours for processing. After this time has lapsed your order will ship and a tracking number will be assigned and emailed to you.
From here your order will be received in 3 to 5 business days.
Return Policy?
Due to the nature of the product ALL sales are final and returns are not accepted.
Lost Or Stolen Packages
Pixie Pillow LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered at checkout. Upon inquiry we will confirm delivery to the provided address, date of delivery, tracking information & shipping carrier information for the customer to investigate on their end.
Tracking & Delivery
When Will I Receive My Tracking Details?
Please allow 48 to 72 business hours to receive your tracking details.
Can I change my delivery address?
Once an order is placed we have a very small window period to cancel. Please email Customer Service with the correct information. Unfortunately, we cannot make any guarantees, but we will definitely try our best.
Help@shoppixiepillow.com
Customer Service
How Do I Reach Customer Service?
Email us at Hello@shoppixiepillow.com. Please be sure to enter your order # in the subject line.
A member from our customer service team will respond in 24 to 48 business hours.